Our Guarantee & Warranty - Penhallow Remodeling Austin

The Penhallow Remodeling Austin Guarantee

When we sign a contract for a kitchen, bathroom, or whole-home remodel in Austin, we put our name on a written price and a written promise. Specifically: 365 days of protection under the Done Right Promise. If anything we built fails inside that year, we come back and fix it at no charge. No service call fee, no re-inspection fee, no negotiation. You get a second visit, free, and we make it right. It’s covered in writing on every project we take, and Trevor Nash stands behind it personally.

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What’s Covered

• Workmanship, for a full year. Every cabinet hung, every tile set, every fixture installed carries the 365-Day Done Right Promise, and if work fails inside that window we return and repair it at no charge.
• A written price before any work starts. Not an estimate range, not a verbal ballpark. A line-item number you can hold us to, and the number on day one is the number on the invoice.
• Parts and materials, handled properly. We install recognized trade brands, KraftMaid and Wellborn cabinetry, Cambria and Caesarstone countertops, Kohler and Moen fixtures, and we stand behind how they’re put in.
• Clean job site, every day. We treat your home like it’s occupied, because it is. Drop cloths down, dust contained, and a sweep before we leave.
• A defined arrival window. You’ll know when we’re coming, and we show up in the window we gave you, in uniform, background-checked, and ready to work.
• Honest answers about what your project needs. If something’s outside our scope as a general contractor, we’ll tell you plainly instead of guessing.

Our Satisfaction Promise

If something doesn’t sit right after we finish, you don’t have to write a formal complaint or chase down a warranty department. You call us. A live person answers, because that’s how Penhallow operates, with a real human on the phone 24/7, not a voicemail prompt. We’ll schedule a return visit, inspect the work, and fix what needs fixing under the 365-Day Done Right Promise. That’s free, and it’s in writing from the moment you sign. We don’t consider a job done until you say it’s done right. If we missed a detail, we own it. The Kingswell Way, which Penhallow has operated to since 2004, is built on that: say the price before the work, show up in the window we gave, leave the place cleaner than we found it. Our promise extends that into a full year of accountability after the last tile is set and the last cabinet is hung.

Licensed & Insured Backing

A warranty is only worth the company behind it. Penhallow Remodeling Austin is a licensed and insured general contractor, operating as part of the Kingswell family of companies under The Kingswell Way since 2004. That means if something goes sideways, you’re not left holding a piece of paper. Insurance protects your property and our crew. Licensing means we answer to the state and local building standards in Austin, and we pull permits and pass inspections where your project requires them. The guarantee isn’t just a marketing line, it’s backed by a real operating standard and real credentials. Trevor Nash, Owner, has built the Austin location on the same rules: written prices, written guarantees, and the infrastructure to honor both.

How the 365-Day Done Right Promise Works

Here’s the process in plain terms, because homeowners deserve to know exactly what happens if something fails. Say we install a kitchen faucet in April, and by October it’s dripping from the connection. You call us. We schedule a return visit. We inspect, diagnose, and repair or replace as needed. You pay nothing. If the repair somehow fails again inside that same year, you get another return visit, free, no service call, no re-inspection fee. There’s no fine print requiring you to prove it was our fault, and no deductible. The promise is simple: if it’s not done right, we make it right. That’s the whole thing.

What the Guarantee Does Not Cover

We’re upfront about this because a guarantee only matters if you know its edges. The 365-Day Done Right Promise covers our workmanship and installation. It does not cover damage from normal wear and tear, neglect, or homeowner modification. It does not extend beyond what our crew built. If you have a licensed plumber re-pipe after we finish and something leaks, that’s outside our work. What we do cover is everything we installed and connected, for a full year, and we cover it without arguing. Manufacturer warranties on products like Cambria quartz or Moen fixtures run separately from our workmanship promise, and those add a second layer of protection on top of ours.

Why We Put It in Writing

Most remodeling horror stories in Austin share the same root: a verbal promise that evaporated. We write everything down. The price, the scope, the schedule, and the guarantee all live in one document you can hold. The Kingswell Way, established in 2004, requires exactly that, a written price before any work starts and a written guarantee on every project. Trevor Nash follows it on every job in Austin, from a small bathroom refresh to a full whole-home gut. It’s not because contracts are fun. It’s because when both sides know what it says, nobody has to guess what happens next.

The Brands Behind the Promise

We install materials from manufacturers that carry their own warranties. Cambria quartz countertops have a lifetime warranty from the manufacturer. KraftMaid and Wellborn cabinetry are built to hold up in Texas heat and humidity, when the wood in cheaper cabinets swells and doors stop closing square. Kohler and Moen fixtures are engineered for years of daily use. When we pair those products with our workmanship guarantee, you get two layers of protection: the manufacturer’s warranty on the product and our 365-Day Done Right Promise on the installation. That’s the point of choosing real brands, they stay behind their products long after we’re gone.

What The Kingswell Way Means in Austin

Penhallow Remodeling Austin is independently owned and operated as part of the Kingswell family of companies. The Kingswell Way isn’t a slogan. It’s an operating discipline that’s been in place since 2004. Say the price before the work starts. Show up in the window we gave. Leave the place cleaner than we found it. Put the guarantee in writing. Every technician who walks into your Austin home is background-checked and uniformed, every job gets a written price, and every finished project carries the Done Right Promise for 365 days. It’s the same standard on a powder room and a whole-home remodel, and it’s the reason homeowners call us when they want the work done once.